Frequently Asked Questions

Following are frequently asked questions, If there is no answer for your question, please talk to us through the Online Chat, or elave us a message when we are offline. Visit our contact us page to get more contact information.

1. For hair weaves, how many bundles can make a full head?
Based on our experience, we suggest 3-4pcs for a full head sew in. If you are going to choose length over 16 inches, one more piece will be better. Following is the chart according our experience:
  • - 14 inches and under: 2 bundles;
  • - 16-22 inches: 3 bundles;
  • - over 22 inches: 4 bundles
2. What is the difference between 7pcs, 9pcs & 11pcs clip in extensions?
The difference is only the wefts quantity, total weight, and clips. You can choose your right package according to your own hair. E.g., if your hair is fine and thin, you should go for the 7pcs. By contraries, if you have thick hair we suggest you choose the 11pcs which will get you maximum volume and amount of hair. Click here to see our clip in packages detail information.
3.How to measure the hair?
All hair are measures when stretch the hair to straight. Please refer to the measurement guide.
4. Why are my hair extensions getting tangled?
Virgin hair should not shed or tangle if properly maintained. If your extensions start to tangle then it could be as a result of any of the following factors: dryness, oil & dirt build-up, salt-water, chlorine, improper dying techniques, low quality dying products or simply not combing your hair out daily.
5. How often should I wash my Hair Extensions?
We suggest you wash the hair extension every 10-20 wears. If you use too much built up of products, the please wash it more frequently. Or else it will become very hard to style.
6. Can I color my extensions?
Yes. You can color it. For natural black hair, there will be no problem. But if your hair products have been treated and pre-styled by us. If you really want to color it, we recommend you use semi-permanent color. Always remember, it is less harsh on the hair when you are depositing the color than lifting the color.
7. What are Remy hair extensions? What exactly does Remy hair extensions mean?
Remy Hair is considered to be the finest quality of human hair because it’s the hair collected from the donor's head and preserved to ensure all the cuticles are healthy, living, and facing in the natural growing direction. This eliminates tangling problems commonly found in non-Remy or low quality hair. Preserving the hairs’ cuticles intact and aligning them the same way makes the hair extensions look completely natural. Remy hair is only lightly processed. There are two types of Remy hair: single-drawn and double-drawn. Single-drawn Remy hair is gathered from donors in several lengths. Double-drawn Remy hair is collected from the same donor to guarantee the cuticles lengths are equal.
8.Why do the colors seem not to appear exactly in the way as the pictures and descriptions suggest?
Some clients may complain about the color differences when receiving the hair. Due to the different monitor and personal feelings, colors may be a little different with what you think. But we will strictly color the hair according to your order information. If you have a bad experience for this, we suggest you purchase a hair color swatches before you place the order. It will cost you 9.9USD and free shipping. What’s more, the 9.9USD will be credit to your formal orders.
9. Can I go bathing or swimming with hair extensions?
Yes. You can take bath or go swimming with it. But please keep in mind: Exposure to the water will loosen the keratin. So please dry it afterwards. If you swim for a long time, we highly recommend you to put on a cap when you’re swimming.
10. How long does it last?
The virgin hair and remy hair will last 6-12 months. It is depends on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.